Get in touch
Have questions about your order, or a general enquiry?
Frequently Asked Questions
How long will it take for me to receive my Custom Order?
We ship Monday through Friday. Stock orders typically are processed within 24 – 48 hours. Custom products on average take 4 – 6 weeks for complete processing.
If you need your order by Christmas please call us before you place your order!
How can I pay for my Custom Order?
Visit your Customer Account. You will see a list of all of your orders that you have placed with that. If you owe a payment to us then you will see an option to “Pay Now”.
How do I change my Shipping Address?
You can create an account by visiting the “My Account” page on our website at anytime, or you can create an account while checking out with your order if you are a first time customer.
Will you keep my card information on file?
We do have an option to store your credit card securely on The Rowdy Rose. You will need to check “Securely Save My Card” on check out to bind it to your account. We use industry standard encryption to keep your data safe. To update your card on file you can visit My Account.
What is your Return Policy?
We will gladly accept items returned up to 30 days after your order has been delivered. Returns are limited to damaged or defective items. Due to the uniqueness of custom products we can not accept any returns for those items, custom orders are not eligible for returns. All returns require pre-authorization, please reach out to us at support@therowdyrose.com.
Where should I mail my authorized return?
Returns can be mailed to:
The Rowdy Rose
21015 West White Feather Lane
Wittmann, AZ 85361
Which countries do you ship to?
Currently we only ship to the United States and Canada.
