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Email Us: sales@therowdyrose.com

Terms and Conditions

The Rowdy Rose | Updated: December 1st, 2021

Copyright & Trademark

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of The Rowdy Rose, Copyright © 2021, ALL RIGHTS RESERVED. 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

Taxes

The Rowdy Rose remains in compliance with US Tax Laws. The tax laws are independent state by state when it comes to e-commerce. Because we deliver to each state in the US we must comply with what is called an Economic Nexus. Your state may be tax free today but once we have sold a determined amount of product into a state we must begin charging state taxes there. It is possible that you place an order today and it is tax-free, but if you make another order the following week it may be charged state tax due to Nexus.

The Rowdy Rose uses an automated Tax system that tracks each order and determines whether or not taxes need to be applied. We do not set tax rates and all taxes applied are done so within the tax law.

Learn more about Nexus Tax laws here: https://www.taxjar.com/sales-tax/economic-nexus

Payments

We accept all cards and use Square as our official credit card processor. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

We also utilize PayPal as a secondary payment method. Payment processing is handled and secured by Square & PayPal.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Rowdy Rose reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Out of Stock Products

We will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether The Rowdy Rose signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Returns

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Shipping Policy

Shipping Time — Most orders received before 1:00 PM will ship within 24 hours, provided the product ordered is in stock. Most in-stock orders received after 1:00 PM will ship within 24 to 48 hours. Orders are not processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by The Rowdy Rose or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. 

Custom made orders take 4 – 6 weeks to process, not including shipping time.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, The Rowdy Rose shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Rowdy Rose shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Rowdy Rose shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Sold As-Is: Custom Products

All products found on this website are considered custom products. Any request for a refund is at the discrepancy of The Rowdy Rose to accept. Due to custom products nature there are only discretionary refunds available due to anything that can be defined as an “imperfection”.

Quality Craftsmanship

Real silver, real turquoise

New Products Added Monthly

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Custom Order Steps

Here's how it works!

At The Rowdy Rose we want to make sure we create products exactly as you want them so they are something you will love forever.

0-3 weeks using our Custom Order Form

Once you complete the first step of submitting your order, Katie, the owner of the company, then hand draws your order.  She sends it to our graphic designer.  He then creates a mock up for you to approve, which we do free of charge to make sure you love your design.  Once you approve your design and it is perfect, we will then send you an invoice. After it’s paid, we will send your order to production to get started.

0-3 weeks using our Custom Products Store

After checking out with your order, Katie, the owner of the company, then hand draws your order.  She sends it to our graphic designer.  He then creates a mock up for you to approve, which we do free of charge to make sure you love your design.  Once you approve your design and it is perfect, we will then begin production on the order.

3-8 weeks

Our production team will work hard to bring your products to life.  When complete, we will send you photos and get them shipped out to you!

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